Collision Center

 

The Ide Collision Center

120 Despatch Drive, East Rochester, 14445
(585) 225-5433 (CALL IDE)
 

 

Services Offered

 

Quality and value. 
At Ide Collision Center you can be confident that you will receive the best price and highest quality thanks to our years of experience and highly trained technicians. 
 
The latest technology for superior repairs. 
At our Collision Center, you will be able to take advantage of the latest and greatest collision repair technology including state-of-the-art spray booths, computerized paint mixing and matching, high quality paint, bonding and composite materials, and laser frame measuring and straightening machinery. Our Collision Center provides free estimates and works with all insurance companies on all repairs. 
 
Free Loaner Cars (by appointment). 
In addition, we can arrange rental cars for customers if needed. And best of all, our Collision Center accepts all makes and models, regardless of where the vehicle was purchased. We recognize the importance of convenience. That is why you can easily drop your car off at any one of our dealership locations and we’ll take the car to the Collision Center for you.
 
A few of our shop and office features are listed below. 
 
  • CCC Pathways estimating software.
  • 2 Downdraft paint booths.
  • 1 Prep deck
  • 15 collision repair stalls.
  • DuPont water based paint system.
  • Computerized paint system for color matching.
  • 4 heavy frame racks with Genesis computerized measuring system.
  • 15 customer parking spaces with handicap access.
  • 50 parking spaces in our secure lot for vehicles in process.
 
Paint Repair
Our paint specialists will blend away unsightly paint damage on your vehicle’s painted exterior. This is great for severely pitted bumpers, minor fender damage and other blemishes which accumulate over time (estimate required, up to 90% perfection attainable). 
Minor Cosmetic Paint Repair Starting at: $250.00
Complete Bumper Refinish Starting at: $325.00
Mirror Cover and Molding Refinish: $125.00 
 
Paintless Dent Removal
Daily life can wreak havoc on your vehicle. Let us make that shopping cart or door ding blemishes disappear. You will be amazed at our capabilities. (Estimate required, some dents may require paint touch-up) 
1” Dent: $89.00
2” Dent: $129.00
3” Dent: $159.00
4” Dent: $189.00 
 
Wheel Repair
We can make your wheels look like new. Curb damage, scratches and dings can be eliminated, leaving you with beautiful wheels (chrome wheels excluded). 
Each Wheel: $160.00
Complete Set of 4: $550.00 
 
Windshield Replacement
Save money replacing the entire windshield. For damaged glass look no further; we will replace your windshield or side glass.  Call for quote (585)225-5433 
 
Headlight Lens Restoration
Hazy, pitted or yellowing headlight lenses can be made to look like new. Our process actually removes old lens material to make them clear & bright again.
Per Headlight Lens: $125.00 

 


 The 10 Step Repair Process

 

ESTIMATE 
Preliminary inspections of your vehicle determine the approximate costs and initial estimates for repairs. Supplemental estimates are possible during the disassembly stage as it may reveal hidden damages that can only be seen through this disassembly.
 
INSURANCE 
Authorization from the insurance company is required in order to start vehicle repairs. Please contact your insurance company for additional information and questions. 
 
DISASSEMBLY 
In this process, experienced technicians will repair all damaged areas to pre-accident conditions. During this process hidden damages may be revealed. If this is the case, your insurance may require our facility to contact them for an approval for the supplemental estimates before completing the necessary repairs.
 
STRUCTURAL REPAIR 
All damaged areas are repaired using factory approved techniques which restore your vehicle to its pre-accident condition. Genesis frame repair systems are factory authorized for 100% factory accuracy. 
 
COLOR MATCHING 
Color matching is accomplished through the use of computerized mixing systems that use paint codes found on your vehicle.
 
BODY REPAIR 
All non-structural repairs are equally done by highly qualified technicians using only factory approved techniques.
 
PAINT 
We've installed in our facility 2-State-of-the-Art downdraft paint booths insuring the quality meets or exceeds factory standards. With our detailed paint processes you're guaranteed the same quality as your original factory finish. 
 
REASSEMBLY 
Once the repair and paint processes are complete all of the smaller components that are non structural will be re-installed at this point. This includes interior components, grills, lights, trim, etc. After the vehicle completely re-assembled it moves on to final cleanup/detail.
 
DETAILING 
In the Detailing phase, all traces of repair are carefully removed. In many cases, the professional cleaning process gives your vehicle a sparkling new look. 
 
DELIVERY 
All paperwork is explained in detail summarizing your vehicle's repairs.   After all of your questions have been answered you're then ready to drive off our lot as another satisfied customer. 

FAQs

  1. What should I know if I get into an accident?
  2. What are "OEM" parts?
  3. What are "Aftermarket" parts?
  4. What are "LKQ" parts?
  5. Do I have to accept used parts?
  6. Do I have to use the shop my insurance company recommends, or can I take my vehicle to Ide Collision Center?
  7. Do I have to get multiple estimates?
  8. What happens is more damage is found that originally expected?
  9. What is a deductible?
  10. When and where do I pay my deductible?
  11. Can you save me my deductible?
  12. Is it hard to match the color of my paint?
  13. What about my personal belongings?
  14. I have something other than a Honda. Does Ide Collision Center fix my type of car?
  15. Does Ide Collision Center guarantee their work?
  16. What makes the Ide Collision Center different than other body shops?
  17. Will Ide Collision Center coordinate a rental car for me?

 

 



1. WHAT SHOULD I KNOW IF I GET INTO AN ACCIDENT? 
At the accident scene, should your vehicle not be safe to drive, call a towing company to assist you with moving the vehicle. If the Police are at the scene, inform them that you would like your vehicle to be repaired at Ide Collision Center; this will be a savings to your insurance company only having to tow your vehicle once. 
If your vehicle is safe to drive, contact Ide Collision Center @ (585)225-5433. We are open Monday through Friday from 8:00am to 5:30pm.

You should then contact your insurance company and advise them of the damage and the shop you've selected for repairs.

Some insurance companies have what is called "drive-in claims service;" it is not mandatory you use this service. Just inform your insurance company where their claims person can see your vehicle. 

If the accident is your fault, your insurance company will cover the damage to your vehicle and the other party. If the accident wasn't your fault the other parties insurance should cover your damages. Try to collect from the other insurance, this will entitle you to a rental vehicle and you won't have to pay a deductible.


2. WHAT ARE "OEM" PARTS? 
OEM stands for “original equipment manufacturer”. These are new parts made by the same Manufacturer who made your vehicle


3. WHAT ARE "AFTERMARKET" PARTS? 
Aftermarket (A/M) is used to describe parts that are made by a manufacturer other than the one who originally made your car. Some aftermarket parts carry certification that helps ensure the basic quality of the part. Aftermarket parts are usually less expensive than new OEM, and for some applications may be a better choice than used OEM parts. Some repairers and insurers list these parts as "Quality Replacement Parts."


4. WHAT ARE "LKQ" PARTS? 
LKQ stands for "like, kind and quality." Most of us are more familiar with the other term for this category which is "Used Parts." The term LKQ should more precisely define a sub-category of used parts that are just like the ones on your vehicle before the loss.


5. DO I HAVE TO ACCEPT USED PARTS? 
Yes/No. Most customer oriented insurance companies will only suggest used parts (LKQ) when there is agreement from all parties; generally used parts are suggested when there needs to be a savings to justify the repairs. The insurance company's obligation is to restore your vehicle to "pre-loss" condition - no better than it was and no worse.  Basically yes you must except used parts if you would like no out of pocket expense.  No, you do not have to agree to used parts if you would like to pay the difference from the used to OEM parts.


6. DO I HAVE TO USE THE SHOP MY INSURANCE COMPANY RECOMMENDS OR CAN I TAKE IT TO IDE COLLISION CENTER? 
You can always take it to Ide Collision Center. The insurance company cannot tell you where to repair your vehicle. Some insurance people will attempt to convince or STEER you to fix your vehicle at their PREFERRED SHOP; a shop that gives the insurance company special deals. These deals will often come at the vehicle owner's expense which could compromise safety and the quality of repairs.

Should this happen please contact Ide Collision Center; our professional claims handlers can guide you through this unfortunate practice


7. DO I HAVE TO GET THREE ESTIMATES? 
No, you do not need to get multiple estimates; you only need to notify your insurance representative as to where you will be having your repairs done. Your insurance company will work hand in hand with your choice of shop.

What happens if the insurance company's estimate is lower than the one I get from Ide Collision Center? 
Insurance companies are generally willing to pay for a proper repair. The insurance company appraiser may include only the most obvious damage in their estimate. At Ide Collision Center, we try to write as thorough an estimate as possible.

Just bring the insurance estimate in with you and we will go over the differences. If necessary, we'll notify the insurance company of the changes we need to make. Generally this just takes a phone call and we will bill your insurance company for the supplement at the completion of the repair.


8. WHAT HAPPENS IF MORE DAMAGE IS FOUND? 
It can be difficult to see all the damage during the initial inspection finding additional damage is very common. Estimates written without a thorough disassembly of the vehicle often have overlooked or “hidden” damages.

If additional damage is found, it is documented and discussed with you and the insurance company. The insurance company may, or may not, want to come see the damage. These supplemental charges are itemized, authorized and billed along with the rest of the repairs. 

If the insurance representative wants to come see the additional damage, the repair process could be delayed from 2 - 5 business days. Be mindful that any additional parts found to be damaged will have to be ordered and that can lead to more delays.


9. WHAT IS A DEDUCTIBLE? 
A deductible is a portion of the repair bill that is not covered by your insurance policy. The amount is determined by your insurance policy and is first set when you first purchase your insurance.


10. WHEN AND WHERE DO I PAY MY DEDUCTIBLE? 
Your deductible is paid directly to Ide Collision Center when your repairs are complete. The insurance company pays us for the work performed minus your deductible.


11. CAN YOU SAVE ME MY DEDUCTIBLE? 
No. It is illegal for collision shops to reduce a deductible.  However, you can use the Ide Rewards Dollars you've earned towards your deductible.


12. IS IT HARD TO MATCH THE COLOR OF MY PAINT? 
No, almost all colors can be matched even those that are badly faded. We employ highly skilled paint professionals who are factory trained using state of the art equipment to assure colors are matched to manufacturer's standards.


13. WHAT ABOUT MY PERSONAL BELONGINGS? 
Before dropping off your vehicle, we recommend that you remove your personal belongings or anything of value. Our insurance covers damage to your vehicle as a result of fire, theft, or even employee error, but it only covers the vehicle and its factory installed parts. We do not assume liability for other items that you choose to leave in your vehicle. Our team often removes interior parts to gain access to the damaged area or to protect the interior from damage and need ready access to these areas.


14. DOES IDE COLLISION CENTER FIX MY MODEL OF CAR? 
Our skilled technicians are trained to repair all makes and models of vehicles, foreign and domestic.


15. DOES IDE COLLISION CENTER GUARANTEE THEIR WORK? 
Ide Collision Center warrants every repair we do for as long as you own your vehicle. We offer fast friendly quality repairs that are guaranteed!  We repair our vehicles to meet or exceed all manufacturer repair standards. This allows us to offer our life time warranty.


16. WHAT MAKES IDE COLLISION CENTER DIFFERENT FROM THE OTHER BODY SHOPS? 
We specialize in Insurance Claims Handling. We work with your insurance company so your claim is handled in the most efficient manner. Ide Collision Center warranties every repair we do. We offer fast friendly quality repairs that are guaranteed!


17. WILL IDE COLLISION CENTER COORDINATE A RENTAL CAR FOR ME? 
Yes. We can coordinate with any rental agency you wish, and we have loaner cars available on site by appointment only.

 

 

 

 

Copyright © 2011 - 2017 Ide Honda |  All rights reserved. | Site Development and Hosting provided by Biznetix.

Mileage based on 2016 EPA mileage ratings. Use for comparison purposes only. Your mileage will vary depending on how you drive and maintain your vehicle, driving conditions and other factors.

Based on 2017 EPA mileage ratings. Use for comparison purposes only. Your mileage will vary depending on driving conditions, how you drive and maintain your vehicle, battery-pack age/condition, and other factors.