Customer Testimonials
Our Accord was going in for its annual inspection, etc. The service writer, Jim, was helpful and was a pleasure to work with.
Great experience and would definitely recommend. Purchased my first ever vehicle at this location, and everything went very smooth. Juan was my salesman, he did a fantastic job and is very knowledgeable! 10/10 experience and would recommend to others!
Have continued to have great support from my service representative Jim Milella the past 7 years…. Thanks to you Jim
I had a fantastic experience getting service at Ide Honda. I brought in my car to have factory recalls done and a trailer hitch installed. They did a great job of providing a reasonable quote for the work and kept me aware of the status of parts ordered. They finished a day earlier than anticipated which was really helpful. Chris B. was fantastic to work with through the process. Thank you!
Probably the best Honda dealership in the area. I bought our latest Honda here in March (sales was really easy and low pressure) and I just came back in for an included oil change. The waiting area is great with coffee and snacks. But the scheduled appointment for just oil and rotation was over 2 hours of waiting so I'll recommend dropping the car off for even the simplest of visits.
We are a 2-car Ide Honda family. I have had a great relationship with the service center both planned and unplanned.
Melinda is awesome!!
melinda and gerry are two of your best people you have! honestly would recommend all my friends and family to them!
They were efficient. Did all I asked and had me out the door much sooner than I expected. All people I dealt with were very curtious and helpful.
Just bought a beautiful new Honda passport. Our salesperson Jennifer Flammia was very easy to work with very professional and super fun. She made the whole process easy and more importantly fast and efficient. Thanks Jenn.
Joshua did an outstanding job at getting our vehicle repaired and in communicating with me. He went far above and beyond to help me. I will definitely return.
Has a great experience with Chris at Ide. Clear explanation of repairs and related charges.
The service was so easy. He was super friendly and very helpful. It’s nice to know when employees like their jobs and keep the atmosphere welcoming.
Jim treats you not only as a customer but as a friend even if he only sees you a few times a year. Always professional and very helpful.
Great customer service, wonderful communication, and safe vehicle for the upcoming winter season .
Thank you Ide Honda for getting me scheduled for a Saturday service and when I needed the car back sooner than requested for making that work as well ! Thank you Jim for your courtesy and professionalism in working with me! Another great experience with Ide Honda service.
Always get great service from Jim
Jim is great! Honest, knowledgeable, explains the needs and work conducted. A real gem!
I cannot even begin to explain the hoops Jennifer went through to get me to where I am! She took her time, explained everything left and right! She worked her magic and made sure we were on the same page, she is the ABSOLUTE BEST! Being able to upgrade from a 2020 Fit to a 2024 HR-V is the best feeling yet! Also, Gerry, he was a great help! He explained all of the paperwork at signing. I can’t thank the two of them enough! ⭐️⭐️⭐️⭐️⭐️
Thanks Joshua Edmonds, for the excellent service on our HRV.
I purchased a new car and needed undercoating. They did a great job and I was given a loaner car..very nice
Jim was great explaining what was due & service good.
Service went well with our service with IDE Honda. Jim Melilla was great (as always) getting us scheduled and keeping us informed on the progress of our service.
This is my second time leasing a CR-V with Ide. Special thank you to Julian for all his help on and off business hours. From the uncertainty of vehicle availability to ordering a '24 CR-V, to insurance I was kept in the loop and all my questions were answered. I literally the day I picked up my car was in and out in a hr. and never felt pressured or uncomfortable. I highly recommend and would buy/lease again in the future.
As always, I was very pleased with my service. Josh Edmonds was very nice and polite. He informed me of things I needed to know and answered all my questions. The efficiency of the service desk was wonderful. Thank you for making my visit a pleasant one.
Positive experience as always. Thanks, Chris!
As a retired teacher of more than 20 years Jim Milella has earned an A+ for his recent service efforts on my behalf.
Service visits at Ide Honda have always been for me a great experience. On time, no real surprises, clean facility and friendly and helpful staff. I’ve been a customer for over 20 years. Thanks!
Professional, knowledgeable and thorough. Plus it didn't take all day.
Had a great experience at IDE. Thank you Joshua!
Jim Milella is a gem ! Always pleasant , friendly , knowledgeable and willing to go the extra mile to help his customers . Thanks Jim for all these years you have worked with me , I am looking forward to my next car through Ide Honda
I had a flat tire in my 2023 CR-V Hybrid so the car was towed to Ide at 2:00 am. Jim called me in the morning and I was assured the tire would be fixed by the afternoon. It was!
Joshua helped us tremendously when the car I drove to pick up my husband developed a flat tire. Thank you!
Really enjoy working with Jim Milella in service. He’s knowledgeable, professional and addresses car concerns responsibly and ethically.
Great service! Jim was very helpful and attentive. He went over everything very clearly
Jim was very helpful and work was completed sooner than expected…
Our recent experience with Ide Honda was top-notch. After an easy diagnosis, the Ide technicians got our 2012 Odyssey running like a dream. Jim M in service is wonderful; we have been working with him for years. He definitely treats clients with a personal touch. We appreciate our relationship with a family-run local business. Thank you Ide Honda!
Jim Milella was great to deal with!
Joshua E was able to get us in and was very kind and efficient during our service stay.
Jim Milella was extremely help in getting my car back on the road. In this time of supply chain constraints, he found a part that was in short supply, in order to repair my car. Kept me informed of the progress.
Had a safety recall done on my C-RV. Was suppose to have a loaner car per the 1st few conversations to get this scheduled . Nope. I figured I've got options to get it there and a ride back, no biggie. While it was there I had NYS inspection done. They found a broken coil spring and advised to replace both struts and coil springs. A little pricey at over $1k and had to keep it for another day. Another $149 for a 4 wheel alignment was also needed?! Wasn't needed for the RAV 4 when I did the same job on. ...
Had planned to drop my van off but ran into an issue that meant I'd have to work remotely in the waiting area until the work was done. Heather heard my situation when I checked in and said she'd see about getting me a loaner. Before I could pour coffee, Jim found me and had a car ready to go. Very thoughtful and incredibly helpful. Thanks, Heather and Jim!
For years, our family has trusted Jim and the excellent service crew at Ide to keep our cars running great and keep us safe on the road!
I had an amazing experience buying a pre-owned car at Ide Honda in Penfield. Julian gets an A+++ for being a fantastic salesperson. He was extremely helpful in every possible way, intelligent, detail oriented, kind, accommodating and to top it off -- humble. Assisted me every step of the way. Would highly recommend Ide Honda and Julian in a heartbeat. Also, had gone to another Honda dealership first and the salesman there was not very helpful ... even confused an Accord with a Civic in the lot.
Fast and professional service thank you Chris
This was hands down the easiest car buying experience I have ever had. Jennifer always took the time to assist me even when I would walk in without any appointment or she was busy. In today’s world that says a great deal about a person. Most people don’t make eye contact with each other anymore. Jennifer was always professional and you can feel her energy when it comes to her job. She is passionate in what she does and sold me on my car over the other dealerships that I went to. I most definitely did my research ...
Courteous, knowledgeable, and efficient. Highly recommend. Chris, in particular, is very helpful.
Jim Milella was a fabulous service advisor at Ide Honda. I brought my 2022 Honda Ridgeline in for a 10K service as well as NYS inspection and yearly body service. He greeted with a smile and went over options without pressure. I stayed for the services and he came and got me. He set up the future appointment for the body service allowing me to select what was best for my schedule. I was very pleased with the service at Ide Honda with Jim M a major reason for my 5/5 review!
I've been trusting Ide with my cars for over 30 years. Jim M is the BEST!
After being unable to reach anyone from the service team by phone. Automated system is not user friendly. I sent a message requesting a callback. Chris called me. We discussed my concerns, he explained what I needed and helped me set up an appointment for the next day. He is great to work with.
Jim was fantastic and worked out the best deal for my family and I!
We returned to IDE Honda for a used car purchase and truly had an exceptional customer experience with Jennifer Flammia. Her attention to detail was outstanding, her interest in fulfilling my needs was never in doubt, and her fun, enthusiastic personality was a breath of fresh air in the sales world. I hope she stays at IDE for several decades so I never have to work with another salesperson. Thanks for everything, Jenn. You’re the best!!
Chris was amazing - even though there were no available appointments they squeezed us in! They went above and beyond to help us!
We always call Jim Milella when we need service on either of our two Hondas. He gets us in quickly, calls us with diagnosis and price. Everything is explained. Jim is a pleasure to work with.
I was very pleased at Ide Honda to find out that they discontinued the process of having salespeople accost you as soon as you walk in the door. You are allowed to walk around looking at the cars and request a salesperson when you want to talk to someone I met with Juan, who was a very pleasant young man who treated me with respect. There was no hard sell nor pushing to buy a car before you are ready. I am looking for a specific car which they didn’t have in inventory today but I will happily continue ...
It’s always a pleasure working with Jim Milella. He’s efficient, fast, and knows all things Honda. I’ve worked with him for over 30 years and always leave IDE Honda completely satisfied.
Excellent service.
Always like working with Jim Milella
Prompt courteous service.
Josh was great!
There was a special vehicle that we were interested in at Ide Honda but we live out of state. Jennifer made the process so easy and went WAY above and beyond to make it happen. Appreciate you!
Jim Milella followed through with fixing my car with the ordered parts while I waited. Courteous and helpful!
Heather D goes above and beyond to deliver exceptional service with a smile. The tech's are also very knowledgeable. I do not hesitate returning & plan to buy at Ide for this reason.
Chris took great care of me and gave the car a full assessment so I knew if anything would be needed in the near future.
Had my 2021 Honda Ridgeline in for oil change and tire rotation last week. Jim Milella in service is always professional and courteous and ensures that my vehicle is well taken care of. Thanks Ide!
Jim was fantastic
Ben B is an awesome salesman!! Thank you, thank you, thank you!! Looking for a down to earth team…. To answer all your questions, guide you through, make your life easy…. Go see Ben!!
Amazing and fast assistance!
Jim Milella is awesome. Always prompt and professional. He earns our business with every interaction. Been that way for 20 years.
Anazing service all around!!
Every step of car ownership has been easy and convenient. Blake on the sales floor has bent over backwards twice for my family and me with the purchase of new cars. Jim in service is extremely knowledgeable and most importantly honest when it comes to service and repair. I truly feel that my business is valued at Ide Honda and I recommend them to anyone.
Chris gave me the ultimate in customer service. I discovered after an hour that I had left my phone in my car which was in the back lot somewhere being worked on. As my car was in for a whole day and it was the only way Chris could reach me when the car was finished, I needed my phone. Even though it was evident that he was very busy, he graciously stopped what he was doing and went to the back service area to retrieve my phone. Thank you, Chris.
Always a positive and professional appointment. Thank you Chris.
Been going to Ide Honda for years and can always count on Jim M. To get us exactly what we need. Thanks for the great service, Jim!
Always Great and super efficient experience! Jim is a pure professional and personal!
I never worry about being told I need something done to my car when it isn't necessary. I trust Jim Milella to keep my vehicle safe for my family, without wasting my money.
Pleasant experience.
Nick is amazing. He’s always so kind when I need something done with my car. Thank you!