Collision Center

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120 Despatch Dr, East Rochester, NY 14445

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Welcome to the Ide Collision Center

Quality and value.

At Ide Collision Center you can be confident that you will receive the best price and highest quality thanks to our years of experience and highly trained technicians.

The latest technology for superior repairs.

At our Collision Center, you will be able to take advantage of the latest and greatest collision repair technology including state-of-the-art spray booths, computerized paint mixing and matching, high-quality paint, bonding and composite materials, and laser frame measuring and straightening machinery. Our Collision Center provides free estimates and works with all insurance companies on all repairs.

A few of our shop and office features are listed below.

  • CCC Pathways estimating software.
  • 2 Downdraft paint booths.
  • 1 Prep deck
  • 15 collision repair stalls.
  • DuPont water based paint system.
  • Computerized paint system for color matching.
  • 4 heavy frame racks with Genesis computerized measuring system.
  • 15 customer parking spaces with handicap access.
  • 50 parking spaces in our secure lot for vehicles in process.

Paint Repair

Our paint specialists will blend away unsightly paint damage on your vehicle’s painted exterior. This is great for severely pitted bumpers, minor fender damage and other blemishes which accumulate over time (estimate required, up to 90% perfection attainable).
Minor Cosmetic Paint Repair Starting at: $250.00
Complete Bumper Refinish Starting at: $325.00
Mirror Cover and Molding Refinish: $125.00

Paintless Dent Removal

Daily life can wreak havoc on your vehicle. Let us make that shopping cart or door ding blemishes disappear. You will be amazed at our capabilities. (Estimate required, some dents may require paint touch-up)
1” Dent: $89.00
2” Dent: $129.00
3” Dent: $159.00
4” Dent: $189.00

Wheel Repair

We can make your wheels look like new. Curb damage, scratches and dings can be eliminated, leaving you with beautiful wheels (chrome wheels excluded).
Each Wheel: $160.00
Complete Set of 4: $550.00

Windshield Replacement

Save money replacing the entire windshield. For damaged glass look no further; we will replace your windshield or side glass. Call for quote

Headlight Lens Restoration

Hazy, pitted or yellowing headlight lenses can be made to look like new. Our process actually removes old lens material to make them clear & bright again.
Per Headlight Lens: $125.00

The 10 Step Repair Process

  1. ESTIMATE (Estimates at Ide Collision can be made Monday-Thursday 9am-3pm)

    Preliminary inspections of your vehicle determine the approximate costs and initial estimates for repairs. Supplemental estimates are possible during the disassembly stage as it may reveal hidden damages that can only be seen through this disassembly. Appointments are recommended.


    Authorization from the insurance company is required in order to start vehicle repairs. Please contact your insurance company for additional information and questions.


    In this process, experienced technicians will repair all damaged areas to pre-accident conditions. During this process hidden damages may be revealed. If this is the case, your insurance may require our facility to contact them for an approval for the supplemental estimates before completing the necessary repairs.


    All damaged areas are repaired using factory approved techniques which restore your vehicle to its pre-accident condition. Genesis frame repair systems are factory authorized for 100% factory accuracy.


    Color matching is accomplished through the use of computerized mixing systems that use paint codes found on your vehicle.


    All non-structural repairs are equally done by highly qualified technicians using only factory approved techniques.

  7. PAINT

    We’ve installed in our facility 2-State-of-the-Art downdraft paint booths ensuring the quality meets or exceeds factory standards. With our detailed paint processes, you’re guaranteed the same quality as your original factory finish.


    Once the repair and paint processes are complete all of the smaller components that are non-structural will be reinstalled at this point. This includes interior components, grills, lights, trim, etc. After the vehicle completely re-assembled it moves on to final cleanup/detail.


    In the Detailing phase, all traces of repair are carefully removed. In many cases, the professional cleaning process gives your vehicle a sparkling new look.


    All paperwork is explained in detail summarizing your vehicle’s repairs. After all of your questions have been answered you’re then ready to drive off our lot as another satisfied customer.


At the accident scene, should your vehicle not be safe to drive, call a towing company to assist you with moving the vehicle. If the Police are at the scene, inform them that you would like your vehicle to be repaired at Ide Collision Center; this will be a savings to your insurance company only having to tow your vehicle once. If your vehicle is safe to drive, contact Ide Collision Center @ . We are open Monday through Friday from 8:00am to 5:30pm.

You should then contact your insurance company and advise them of the damage and the shop you’ve selected for repairs.

Some insurance companies have what is called “drive-in claims service;” it is not mandatory you use this service. Just inform your insurance company where their claims person can see your vehicle.

If the accident is your fault, your insurance company will cover the damage to your vehicle and the other party. If the accident wasn’t your fault the other parties insurance should cover your damages. Try to collect from the other insurance, this will entitle you to a rental vehicle and you won’t have to pay a deductible.

OEM stands for “original equipment manufacturer”. These are new parts made by the same Manufacturer who made your vehicle.
Aftermarket (A/M) is used to describe parts that are made by a manufacturer other than the one who originally made your car. Some aftermarket parts carry certification that helps ensure the basic quality of the part. Aftermarket parts are usually less expensive than new OEM, and for some applications may be a better choice than used OEM parts. Some repairers and insurers list these parts as “Quality Replacement Parts.”
LKQ stands for “like, kind and quality.” Most of us are more familiar with the other term for this category which is “Used Parts.” The term LKQ should more precisely define a sub-category of used parts that are just like the ones on your vehicle before the loss.
Yes/No. Most customer oriented insurance companies will only suggest used parts (LKQ) when there is agreement from all parties; generally used parts are suggested when there needs to be a savings to justify the repairs. The insurance company’s obligation is to restore your vehicle to “pre-loss” condition – no better than it was and no worse. Basically yes you must except used parts if you would like no out of pocket expense. No, you do not have to agree to used parts if you would like to pay the difference from the used to OEM parts.
You can always take it to Ide Collision Center. The insurance company cannot tell you where to repair your vehicle. Some insurance people will attempt to convince or STEER you to fix your vehicle at their PREFERRED SHOP; a shop that gives the insurance company special deals. These deals will often come at the vehicle owner’s expense which could compromise safety and the quality of repairs.

Should this happen please contact Ide Collision Center; our professional claims handlers can guide you through this unfortunate practice.

No, you do not need to get multiple estimates; you only need to notify your insurance representative as to where you will be having your repairs done. Your insurance company will work hand in hand with your choice of shop.

What happens if the insurance company’s estimate is lower than the one I get from Ide Collision Center?
Insurance companies are generally willing to pay for a proper repair. The insurance company appraiser may include only the most obvious damage in their estimate. At Ide Collision Center, we try to write as thorough an estimate as possible.

Just bring the insurance estimate in with you and we will go over the differences. If necessary, we’ll notify the insurance company of the changes we need to make. Generally this just takes a phone call and we will bill your insurance company for the supplement at the completion of the repair.

It can be difficult to see all the damage during the initial inspection finding additional damage is very common. Estimates written without a thorough disassembly of the vehicle often have overlooked or “hidden” damages.

If additional damage is found, it is documented and discussed with you and the insurance company. The insurance company may, or may not, want to come see the damage. These supplemental charges are itemized, authorized and billed along with the rest of the repairs.

If the insurance representative wants to come see the additional damage, the repair process could be delayed from 2 – 5 business days. Be mindful that any additional parts found to be damaged will have to be ordered and that can lead to more delays.

A deductible is a portion of the repair bill that is not covered by your insurance policy. The amount is determined by your insurance policy and is first set when you first purchase your insurance.
Your deductible is paid directly to Ide Collision Center when your repairs are complete. The insurance company pays us for the work performed minus your deductible.
No. It is illegal for collision shops to reduce a deductible. However, you can use the Ide Rewards Dollars you’ve earned towards your deductible.
No, almost all colors can be matched even those that are badly faded. We employ highly skilled paint professionals who are factory trained using state of the art equipment to assure colors are matched to manufacturer’s standards.
No, almost all colors can be matched even those that are badly faded. We employ highly skilled paint professionals who are factory trained using state of the art equipment to assure colors are matched to manufacturer’s standards.
Our skilled technicians are trained to repair all makes and models of vehicles, foreign and domestic.
Ide Collision Center warrants every repair we do for as long as you own your vehicle. We offer fast friendly quality repairs that are guaranteed! We repair our vehicles to meet or exceed all manufacturer repair standards. This allows us to offer our life time warranty.
We specialize in Insurance Claims Handling. We work with your insurance company so your claim is handled in the most efficient manner. Ide Collision Center warranties every repair we do. We offer fast friendly quality repairs that are guaranteed!
Yes. We can coordinate with any rental agency you wish, and we have loaner cars available on site by appointment only.

120 Despatch Dr, East Rochester, NY 14445

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875 Panorama Trail S, Rochester, NY, 14625


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